Quality products. Support that keeps them that way.
Our success is based on two principles: supply a quality product that performs the tasks our customers want, and make sure the resources to get the most from it, and resolve any issue, are always within easy reach.
Three ways to stay covered.
Pre-sales questions, feature requests, and bug reports are always free. Subscriptions add enhanced technical support, per product, for twelve months.
Subscriptions are per product. The person requesting support must be the registered owner or designated contact for the product. Actual resolution time may vary with the complexity of the issue reported.
The issues that get neglected are the ones that get costly.
Hourly maintenance contracts for existing customers keep your network and software at optimum performance, before small issues become low productivity, frustration, and downtime.
A technician on your desktop in minutes.
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your keyboard and mouse to resolve your issue immediately. You stay in full control throughout, and can end the session at any time.
Accepting a remote-support request from a PC Innovations representative constitutes your agreement to accept responsibility for any changes made to your computer content or system settings. PC Innovations is not responsible for any liability arising from the linking and viewing of computer content. We recommend you remain at your computer for the entire session and close any personal or confidential information on screen. Some issues may not be resolvable remotely; please back up all applications and data before the session begins.
Tell us everything. We'll resolve it faster.
A complete description helps our technical staff resolve your issue as quickly as possible. Please include:
Thanks, {{ submittedName }}! Our technical support staff will review your issue and get back to you at {{ submittedEmail }} within two business days (sooner on Premium plans).